Privacy Policy

Last updated: 18 August 2026

RSQ Australia is operated by RESQ Equipment Pty Ltd (ABN 28 669 537 473).

RSQ Australia respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, hold, use and disclose personal information when you use our website, purchase or enquire about products, request a quotation, enquire about vehicle hire, or otherwise deal with us.

1. Personal information we collect

The personal information we collect depends on how you interact with us and may include:

• your name;

• business or organisation name;

• email address and telephone number;

• billing, delivery and site addresses;

• customer and account information;

• quotation, order, purchase order and transaction information;

• details of products, vehicles or services you enquire about, hire or purchase;

• delivery, collection and freight information;

• communications and correspondence with us;

• information submitted through our website forms; and

• technical information associated with your use of our website, such as IP address, browser or device information and website activity where collected by our systems.

We generally do not seek to collect sensitive information unless it is reasonably necessary for a particular activity and its collection is permitted by law.

2. How we collect personal information

We generally collect personal information directly from you, including when you:

• use our website;

• submit an enquiry or request a quotation;

• add products to your cart or place an order;

• contact us by telephone or email;

• enter into a vehicle hire or other agreement with us;

• provide a purchase order or account information;

• request delivery, collection or transport; or

• otherwise communicate with our staff.

We may also receive personal information from an organisation you work for, an authorised representative, supplier, contractor, service provider or another person involved in a transaction with us.

3. How we use personal information

We may collect, hold and use personal information to:

• respond to enquiries;

• prepare and manage quotations;

• process and fulfil orders;

• supply products and services;

• manage vehicle hire arrangements;

• arrange delivery, collection, freight or transport;

• manage customer accounts, contracts and purchase orders;

• process and reconcile payments;

• issue invoices and other transaction records;

• communicate with you about an order, quotation, hire or service;

• provide customer support;

• maintain our business, accounting and taxation records;

• administer and improve our website, products and services;

• protect our systems and prevent fraud, misuse and security incidents;

• resolve disputes and enforce agreements; and

• comply with our legal and regulatory obligations.

We do not sell personal information to third parties.

4. Online orders and payments

Online payments made through our website are processed using Stripe.

When you make an online payment, your payment information is provided directly to Stripe for payment processing. RSQ Australia does not receive or store your complete payment card number where payment information is entered directly into Stripe's payment system.

We may receive and retain information associated with the transaction, including payment status, transaction reference, amount paid, payment method type and other information reasonably necessary to identify, process and reconcile the payment.

Stripe processes personal information in accordance with its own privacy and security practices.

5. Disclosure of personal information

We may disclose personal information where reasonably necessary to third parties that assist us in operating our business, including:

• payment processors, including Stripe;

• accounting and financial service providers;

• information technology, website, hosting and data-storage providers;

• email and communications providers;

• freight, courier, transport and delivery providers;

• contractors and suppliers involved in providing products or services;

• insurers and professional advisers such as accountants and legal advisers; and

• government, regulatory, law-enforcement or other authorities where disclosure is required or authorised by law.

We seek to limit disclosure to information reasonably necessary for the relevant purpose.

6. Overseas storage and disclosure

Some of the technology, cloud, communications, payment and other service providers used by RSQ Australia operate internationally. As a result, personal information may be stored, processed or disclosed outside Australia.

The countries involved may vary depending on the service provider, service infrastructure and nature of the transaction. Our service providers may use infrastructure in countries including the United States and other locations in which their service providers or data-processing facilities operate.

Where Australian privacy law applies, we take reasonable steps in relation to overseas disclosures as required by that law.

You may contact us if you would like further information about the overseas handling of personal information relevant to your dealings with RSQ Australia.

7. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be held electronically in the systems and services we use to operate our business and, where applicable, in physical business records.

We use administrative, technical and physical safeguards appropriate to the nature of the information we hold. However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

8. Retention of personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy our business, contractual, accounting, taxation and legal obligations.

When personal information is no longer required, we may securely delete, destroy or de-identify it where appropriate and permitted by law.

9. Access to and correction of personal information

You may contact us to request access to personal information we hold about you or to ask us to correct information you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making a correction.

There may be circumstances in which we are permitted or required by law to refuse access to particular information. Where applicable, we will explain the reason for the refusal.

10. Cookies and website technology

Our website may use cookies and similar technologies to:

• provide essential website functionality;

• maintain shopping-cart and user preferences;

• improve website security;

• understand how our website is used; and

• improve our website and services.

Third-party services used by our website may also use cookies or similar technologies when providing their services.

You can generally control cookies through your web browser settings. Disabling certain cookies may affect the operation of some website features.

If we introduce additional analytics, advertising or tracking technologies, we may update this Privacy Policy and any associated notices as appropriate.

11. Marketing communications

Where permitted by law, we may use contact information to communicate with existing or prospective customers about products, services or information that may be relevant to them.

You may ask us to stop sending marketing communications at any time by using an unsubscribe facility provided in the communication or by contacting us.

Operational communications relating to an enquiry, quotation, order, payment, contract, vehicle hire or other transaction are not marketing communications and may still be sent where necessary.

12. Third-party websites

Our website may contain links to websites operated by third parties.

RSQ Australia is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of a third-party service before providing personal information to it.

13. Privacy complaints

If you have a concern or complaint about the way we have handled your personal information, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern. We will consider the matter and respond within a reasonable period.

If the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, systems, service providers or legal obligations.

The current version will be published on our website and will show the date on which it was last updated.

15. Contact us

RSQ Australia RESQ Equipment Pty Ltd ABN 28 669 537 473

Address: 7/10 Masonry Way, MALAGA WA 6090 Email: admin@rsqa.com.au Phone: 0478 000 112